How Does the Residential Restoration Process Work?

January 15th, 2020

When the unexpected strikes your home, here’s what you can expect from a trusted residential restoration company. 

Severe winter weather causes damage to your roof. A fire breaks out in your kitchen. Your basement or crawl space floods from heavy rain. A frozen pipe bursts and causes water damage to your ceiling. No one wants to think about these things, but they do happen. If they happen to you, the fastest way back to normalcy and peace of mind is knowing what you should do and what will happen throughout the restoration process. When storm, fire or water damage happens in your home, the first thing you need to do is contact a trusted residential restoration company near you. 

Once you’ve chosen a quality residential restoration company, here’s how the Residential restoration processestimation and restoration process works. 

  1. Estimator appointment. A customer service representative will set an appointment for an estimator to come and assess the damage. If you leave a message, you should expect a return call the same day. 

*Note: If the damage has made your home unlivable or unsafe for your family (for example, a tree has fallen and caused a hole in your roof,) your residential restoration company may be able to provide a temporary fix, such as putting plastic over your roof or providing emergency board-up service, until your restoration project has been approved by your insurer.

  1. Estimator visit. An estimator will come to your home at the appointed time. He or she will assess and document the damage to both the structure and contents of your home, taking photos and notes, and creating sketches of areas and/or rooms affected. 
  2. Written estimate. Your estimator will write an estimate for your restoration project, detailing the scope of work involved, and submit it to your insurance company. This should happen within a week or less from the date of your appointment.  
  3. Insurance approval. Your insurance adjuster will review the written estimate and either approve it or request additional information. They should reply within 24-72 hours. Until they approve the estimate, no work can begin. Your estimator will follow up with the insurance company, but you can also contact your insurance agent if your adjuster does not respond promptly.
  4. Repair authorization. Once your estimate has been approved by your insurance company, your estimator will send you a repair authorization form (also known as a structural repair agreement). As soon as you sign this form, your restoration work can be scheduled. 
  5. Dedicated project manager. You will be assigned a dedicated project manager who will become your primary point of contact and guide your restoration project through to completion. You should receive a call from him or her 24-48 hours after you’ve signed your repair authorization form to set up a pre-construction meeting. 
  6. Pre-construction meeting. Your project manager will come to your home and review the estimate and scope of work with you. 

Residential restoration process*Note: At this time, if there is work you would like to have done that’s outside of the scope of the insurance repair, you can ask your project manager to provide you with a quote for that work as well. This work will be billed to you separately, outside of your insurance claim.  

  1. Project timeline. Your project manager will now create a timeline for your restoration work, schedule the various members of the restoration team and give you an estimated start and completion date.
  2. Restoration work begins. Your restoration company’s team of licensed, bonded and fully insured restoration specialists will begin the process of getting your home back to normal. Throughout the process, your project manager will be in communication with you to let you know what’s happening next and answer any questions you might have. 
  3. Final walk-through. Once the restoration work is completed, your project manager will conduct a final walk-through with you. If any issues arise, the project manager will create a punch list and schedule the finishing touches to be completed. 
  4. Authorization of completion. Once your home is restored to its original (or better!) condition, you will sign an authorization of completion that the restoration work has been completed to your satisfaction. Now, it’s time to put all the stress of this unexpected event behind you! 

Getting you back to normal, ASAP. 

Hopefully, you’ll never need  restoration service in your home. But if you do, look for an experienced residential restoration company that understands  how distressing and disruptive unexpected damage to your home can be. Their singular focus should be getting things back to normal for you as quickly as possible with efficient and top-quality restoration service. 


About Hays + Sons

For more than 35 years, Hays + Sons has been the property restoration company that families, businesses and schools trust. We’re committed to helping you  be prepared when the unexpected strikes, and whether you need help with water damage restoration, mold remediation, fire damage restoration, storm damage restoration, contents restoration or emergency board-up service, Hays + Sons has the capacity and expertise to get you back to normal ASAP. 


The compassionate, experienced and trusted restoration experts at Hays + Sons are just a phone call away, 24 hours a day, 7 days a week, 365 days a year. With offices throughout the Midwest in Fort Wayne, Crown Point, Indianapolis, Columbus, Muncie and Lafayette as well as Cincinnati, Ohio, there’s a Hays + Sons near you. 

What to Do If Your School Experiences Water Damage

December 30th, 2019

Turn to a trusted school restoration partner to mitigate the water damage and keep school in session. 

Water damage in your school can disrupt classes and create safety concerns. Having an established partnership with a property restoration company that’s experienced in school restoration before damage occurs can help keep disruption to a minimum and get things back to normal for your students as soon as possible.

When an unexpected event occurs, like a burst pipe or storm damage that requires water restoration for your school, here’s what you should do:


  1. Stop the flow. Clearly, the first step in mitigating water damage is to stop the flow of water. If the source is a burst pipe in the school, shut off the main water supply. If the water is coming in from roof damage, broken windows or other structural damage from a storm, call a board-up service immediately to secure the building and prevent any further water damage. 
  2. Follow your protocols. Implement your school’s emergency operations plan as needed, which, depending on the nature of the emergency, might include: evacuation, reverse evacuation, student relocation, parent-student reunification, special needs population assistance and continuity of operations (COOP). 
  3. Keep kids away from water-damaged areas. Standing water can mask danger in the aftermath of a storm. Electrical outlets and cords that have gotten wet can pose a hazard of electrical shock in classrooms. So, it’s important to ensure that all student-accessible areas are thoroughly dried and inspected prior to student reentry. 
  4. Contact a water restoration company. Your school should have an established relationship with a local, trusted water and property restoration company. It’s essential to get a water restoration expert on the scene as soon as possible so they can communicate with your school’s insurance company about the water damage and get a drying plan in place. 
  5. See your drying plan through. Even small amounts of water left to air-dry can cause problems down the line, particularly in carpets, ceiling tiles and other hidden areas where mold can thrive. Without professional drying techniques, mold can develop in places you can’t see, which can be hazardous to your students’ health. 
  6. Assess your water-damaged contents. If the books in your library, computers or other electronics have been damaged by water, ask your property restoration specialist about their contents restoration services. You might be able to salvage some of these things. Many items can be restored with professional drying equipment. 

An experienced school restoration partner

When an unexpected event like fire, storm or water damage strikes your school, you need an action plan and a trusted restoration partner standing by with years of experience in school restoration. You need Hays + Sons. We can help you create an emergency plan of action and be ready to assist you 24/7/365.

If you’re in Indiana, Hays + Sons Restoration Company is nearby

Hays + Sons has been a trusted restoration partner for schools, homes and businesses for more than 35 years. We understand the unique challenges of both new construction and aging facilities. We’ve seen it all. So, whether your school has experienced water, fire and smoke or storm damage, or needs emergency board-up service, contents restoration, carpet cleaning, general contracting, or reconstruction, Hays + Sons has a location near your school and stands ready to serve you. 

The compassionate, experienced and trusted restoration experts at Hays + Sons are just a phone call away, 24 hours a day, 7 days a week, 365 days a year. With offices throughout the Midwest in Fort Wayne, Crown Point, Indianapolis, Columbus, Muncie and Lafayette as well as Cincinnati, Ohio, there’s a Hays + Sons near you. 




Five top tips to keep your family safe through the holiday season, and all winter long

December 13th, 2019

fire damage restorationGive the Gift of Safety this year! 

December is Safe Toys and Gifts Month. As you’re shopping for your children’s Christmas gifts, you’re mindful of how safe they are (i.e. whether they have sharp edges or loose pieces that could be potentially harmful). However, it’s equally important to keep safety top-of-mind in your home throughout the holiday season as well. Here are our five top tips to give the gift of safety to your family, not just for the holidays, but all winter long.  (more…)

What to Expect from a Commercial Restoration Company

November 26th, 2019

When unexpected damage happens to your business, here’s what you should look for in a restoration company.

commercial restoration companyIn December of 2016, just two days before Christmas, Jeff Kivett, founder of MediaFuel digital marketing agency in Fishers, Indiana, got a call that no business owner wants to get. It was the alarm company, calling to tell him that a vehicle had crashed head-on into the front of his building and shattered the façade.

Because the business was closed for the holidays, no employees were inside, so no one was hurt. However, Kivett knew he needed emergency board-up service right away, to secure his equipment and other valuables, and then he needed a plan of action to restore the damage. He called his insurance agent, who immediately referred him to Hays + Sons.

As a business owner, would you and/or your employees know what to do and who to call if your business experienced storm damage, fire damage, or water damage, or if you needed board-up service, contents restoration or even mold remediation that resulted from an unexpected event? And what should you look for when you’re selecting a restoration company?

Here’s what you should expect from a commercial restoration company.  (more…)

Showcasing our Contracting Skills with the Bullseye Event Center

November 12th, 2019

The stunning new home of the Hays + Sons Colts VIP Tailgate Party

Did you know that in addition to handling residential restoration, commercial restoration and restoration for schools, Hays + Sons also does general construction and award-winning home renovation? We were thrilled to handle the build-out of Bullseye Event Group’s amazing new facility—the Bullseye Event Center, located at 723 S. Capitol in downtown Indianapolis.

Transforming a long-unused warehouse

Overall, the project took 3 months from start to finish. The crew at Hays +Sons really got into this project, as we were able to unleash our creativity and really make the space come alive. When we first got a look at this long-unused, 9,500 square-foot warehouse, we knew we had our work cut out for us, but we definitely saw the potential. Planning the layout of the space, together with Kyle Kinnett, from Bullseye Event Group, was amazing.

We envisioned a multi-use facility that could accommodate varying group sizes, anywhere from 100 to 1000 people with an industrial-chic vibe, fully operational glass garage doors, acid-washed concrete floors, natural stone finishes, reclaimed wood and exposed brick walls.

In order to bring this vision to life, here’s what we had to do: (more…)

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How to prepare before disaster strikes.

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