How Does the Residential Restoration Process Work?

When the unexpected strikes your home, here’s what you can expect from a trusted residential restoration company. 

Severe winter weather causes damage to your roof. A fire breaks out in your kitchen. Your basement or crawl space floods from heavy rain. A frozen pipe bursts and causes water damage to your ceiling. No one wants to think about these things, but they do happen. If they happen to you, the fastest way back to normalcy and peace of mind is knowing what you should do and what will happen throughout the restoration process. When storm, fire or water damage happens in your home, the first thing you need to do is contact a trusted residential restoration company near you. 

Once you’ve chosen a quality residential restoration company, here’s how the Residential restoration processestimation and restoration process works. 

  1. Estimator appointment. A customer service representative will set an appointment for an estimator to come and assess the damage. If you leave a message, you should expect a return call the same day. 

*Note: If the damage has made your home unlivable or unsafe for your family (for example, a tree has fallen and caused a hole in your roof,) your residential restoration company may be able to provide a temporary fix, such as putting plastic over your roof or providing emergency board-up service, until your restoration project has been approved by your insurer.

  1. Estimator visit. An estimator will come to your home at the appointed time. He or she will assess and document the damage to both the structure and contents of your home, taking photos and notes, and creating sketches of areas and/or rooms affected. 
  2. Written estimate. Your estimator will write an estimate for your restoration project, detailing the scope of work involved, and submit it to your insurance company. This should happen within a week or less from the date of your appointment.  
  3. Insurance approval. Your insurance adjuster will review the written estimate and either approve it or request additional information. They should reply within 24-72 hours. Until they approve the estimate, no work can begin. Your estimator will follow up with the insurance company, but you can also contact your insurance agent if your adjuster does not respond promptly.
  4. Repair authorization. Once your estimate has been approved by your insurance company, your estimator will send you a repair authorization form (also known as a structural repair agreement). As soon as you sign this form, your restoration work can be scheduled. 
  5. Dedicated project manager. You will be assigned a dedicated project manager who will become your primary point of contact and guide your restoration project through to completion. You should receive a call from him or her 24-48 hours after you’ve signed your repair authorization form to set up a pre-construction meeting. 
  6. Pre-construction meeting. Your project manager will come to your home and review the estimate and scope of work with you. 

Residential restoration process*Note: At this time, if there is work you would like to have done that’s outside of the scope of the insurance repair, you can ask your project manager to provide you with a quote for that work as well. This work will be billed to you separately, outside of your insurance claim.  

  1. Project timeline. Your project manager will now create a timeline for your restoration work, schedule the various members of the restoration team and give you an estimated start and completion date.
  2. Restoration work begins. Your restoration company’s team of licensed, bonded and fully insured restoration specialists will begin the process of getting your home back to normal. Throughout the process, your project manager will be in communication with you to let you know what’s happening next and answer any questions you might have. 
  3. Final walk-through. Once the restoration work is completed, your project manager will conduct a final walk-through with you. If any issues arise, the project manager will create a punch list and schedule the finishing touches to be completed. 
  4. Authorization of completion. Once your home is restored to its original (or better!) condition, you will sign an authorization of completion that the restoration work has been completed to your satisfaction. Now, it’s time to put all the stress of this unexpected event behind you! 

Getting you back to normal, ASAP. 

Hopefully, you’ll never need  restoration service in your home. But if you do, look for an experienced residential restoration company that understands  how distressing and disruptive unexpected damage to your home can be. Their singular focus should be getting things back to normal for you as quickly as possible with efficient and top-quality restoration service. 

 

About Hays + Sons

For more than 35 years, Hays + Sons has been the property restoration company that families, businesses and schools trust. We’re committed to helping you  be prepared when the unexpected strikes, and whether you need help with water damage restoration, mold remediation, fire damage restoration, storm damage restoration, contents restoration or emergency board-up service, Hays + Sons has the capacity and expertise to get you back to normal ASAP. 

 

The compassionate, experienced and trusted restoration experts at Hays + Sons are just a phone call away, 24 hours a day, 7 days a week, 365 days a year. With offices throughout the Midwest in Fort Wayne, Crown Point, Indianapolis, Columbus, Muncie and Lafayette as well as Cincinnati, Ohio, there’s a Hays + Sons near you. 

What to Do if you Have a Water-Damaged Ceiling

water damageThree steps to get your water damage under control and get back to normal ASAP. 

You’re enjoying a lovely, relaxing evening at home. Maybe you’re sitting in the living room, enjoying a cup of hot cocoa by the fireplace. You lean back against the couch, do a leisurely stretch, look up towards the ceiling, and wait … what’s that bulging, brown spot on your white ceiling? That wasn’t there before! What should you do?

The not-so-great news is this: a new, discolored spot on your ceiling, especially if it’s bulging, means water damage. The better news is, getting to the root of it quickly and having a local, trusted restoration company come out to assess the damage and begin the water damage restoration process immediately can keep a smaller water issue from becoming a much bigger one. Continue reading “What to Do if you Have a Water-Damaged Ceiling”

My Crawl Space is Flooded; Now What?

With all these spring rains, are you smelling a mysterious musty odor when you walk in your house? If you can’t find the source of the water anywhere in your house, here’s a tip: check the crawl space. They’re notorious for attracting and holding moisture, especially if they don’t have adequate drainage or a ventilation system. Strong, damaging storms with heavy rain can cause water to come into the crawl space. Water in your crawl space can also be the result of a plumbing malfunction. No matter how it got in there, getting it out can be tricky, but it’s crucial to dry out your crawl space to prevent potential mold growth, pest infestations, or water damage to your HVAC system or your home’s foundation. If your house has a flooded crawl space, here’s what you need to do. Continue reading “My Crawl Space is Flooded; Now What?”

Avoiding Burst Pipes and Water Damage in the Summer Months

When the temperature outside plummets, we’ve all learned that we need to take special care of our pipes. We keep a faucet dripping, cabinet doors open and wrap pipes that are exposed to the cold. Rarely do we think about the potential for damage to pipes and plumbing issues in the heat of summer. However, burst pipes and water damage from hot weather and summer activities can cause some pretty serious issues too, so it’s important to pay careful attention to your pipes in the warmer months to avoid burst pipes and water damage that may result in the need for water restoration services from a water restoration company. Here are some things to look out for: 

 

Continue reading “Avoiding Burst Pipes and Water Damage in the Summer Months”

Six Ways to Reduce Stress When a Weather Disaster Occurs


Your home or business has been damaged by a storm or weather disaster. You thought it would never happen to you, but it did. In the aftermath, it’s hard to feel like things will ever be right again. It’s only natural to feel anxiety and stress in the face of the damage. You’re overwhelmed. You want things to get back to normal, and you don’t know where to start.
Here’s a list of six things you can do to take care of yourself and those around you while you head down the path back to normalcy. You’ll be there before you know it. 

Continue reading “Six Ways to Reduce Stress When a Weather Disaster Occurs”

My Basement Flooded… Now What?

With unpredictable winter weather ahead, the opportunities for water-related disasters are plenty– pipes can freeze and burst, rain and melting snow can raise groundwater levels, sewers can back up, or tiny cracks in your foundation can allow water to seep through the walls as the snow builds up along the side of your house. Continue reading “My Basement Flooded… Now What?”