How Does the Residential Restoration Process Work?

When the unexpected strikes your home, here’s what you can expect from a trusted residential restoration company. 

Severe winter weather causes damage to your roof. A fire breaks out in your kitchen. Your basement or crawl space floods from heavy rain. A frozen pipe bursts and causes water damage to your ceiling. No one wants to think about these things, but they do happen. If they happen to you, the fastest way back to normalcy and peace of mind is knowing what you should do and what will happen throughout the restoration process. When storm, fire or water damage happens in your home, the first thing you need to do is contact a trusted residential restoration company near you. 

Once you’ve chosen a quality residential restoration company, here’s how the Residential restoration processestimation and restoration process works. 

  1. Estimator appointment. A customer service representative will set an appointment for an estimator to come and assess the damage. If you leave a message, you should expect a return call the same day. 

*Note: If the damage has made your home unlivable or unsafe for your family (for example, a tree has fallen and caused a hole in your roof,) your residential restoration company may be able to provide a temporary fix, such as putting plastic over your roof or providing emergency board-up service, until your restoration project has been approved by your insurer.

  1. Estimator visit. An estimator will come to your home at the appointed time. He or she will assess and document the damage to both the structure and contents of your home, taking photos and notes, and creating sketches of areas and/or rooms affected. 
  2. Written estimate. Your estimator will write an estimate for your restoration project, detailing the scope of work involved, and submit it to your insurance company. This should happen within a week or less from the date of your appointment.  
  3. Insurance approval. Your insurance adjuster will review the written estimate and either approve it or request additional information. They should reply within 24-72 hours. Until they approve the estimate, no work can begin. Your estimator will follow up with the insurance company, but you can also contact your insurance agent if your adjuster does not respond promptly.
  4. Repair authorization. Once your estimate has been approved by your insurance company, your estimator will send you a repair authorization form (also known as a structural repair agreement). As soon as you sign this form, your restoration work can be scheduled. 
  5. Dedicated project manager. You will be assigned a dedicated project manager who will become your primary point of contact and guide your restoration project through to completion. You should receive a call from him or her 24-48 hours after you’ve signed your repair authorization form to set up a pre-construction meeting. 
  6. Pre-construction meeting. Your project manager will come to your home and review the estimate and scope of work with you. 

Residential restoration process*Note: At this time, if there is work you would like to have done that’s outside of the scope of the insurance repair, you can ask your project manager to provide you with a quote for that work as well. This work will be billed to you separately, outside of your insurance claim.  

  1. Project timeline. Your project manager will now create a timeline for your restoration work, schedule the various members of the restoration team and give you an estimated start and completion date.
  2. Restoration work begins. Your restoration company’s team of licensed, bonded and fully insured restoration specialists will begin the process of getting your home back to normal. Throughout the process, your project manager will be in communication with you to let you know what’s happening next and answer any questions you might have. 
  3. Final walk-through. Once the restoration work is completed, your project manager will conduct a final walk-through with you. If any issues arise, the project manager will create a punch list and schedule the finishing touches to be completed. 
  4. Authorization of completion. Once your home is restored to its original (or better!) condition, you will sign an authorization of completion that the restoration work has been completed to your satisfaction. Now, it’s time to put all the stress of this unexpected event behind you! 

Getting you back to normal, ASAP. 

Hopefully, you’ll never need  restoration service in your home. But if you do, look for an experienced residential restoration company that understands  how distressing and disruptive unexpected damage to your home can be. Their singular focus should be getting things back to normal for you as quickly as possible with efficient and top-quality restoration service. 


About Hays + Sons

For more than 35 years, Hays + Sons has been the property restoration company that families, businesses and schools trust. We’re committed to helping you  be prepared when the unexpected strikes, and whether you need help with water damage restoration, mold remediation, fire damage restoration, storm damage restoration, contents restoration or emergency board-up service, Hays + Sons has the capacity and expertise to get you back to normal ASAP. 


The compassionate, experienced and trusted restoration experts at Hays + Sons are just a phone call away, 24 hours a day, 7 days a week, 365 days a year. With offices throughout the Midwest in Fort Wayne, Crown Point, Indianapolis, Columbus, Muncie and Lafayette as well as Cincinnati, Ohio, there’s a Hays + Sons near you. 

Is Mold Making Your Family Sick? Check Into Mold Removal Now.

Sniffing, sneezing, coughing, watery eyes, itchy nose–all of these symptoms sound like a pesky spring cold or seasonal allergies. They’ll run their course and be gone, right? Maybe. But if they’re not gone in due time, you should look for another source for those maladies. That source could be growing right under your nose. It just might be mold.

Mold is an adaptable fungi that can live just about anywhere. The only thing it really needs to grow is a little moisture. If that moisture happens to be in your walls, basement, attic, carpet or anywhere else that isn’t easily visible, mold could be thriving in your home and making your family sick. Children, elderly people and anyone who is already prone to respiratory issues, such as asthmatics, are particularly at risk. It’s important to contact a mold remediation or restoration company if you suspect that you have moisture in your home to check for and remove the mold as soon as possible.

Continue reading “Is Mold Making Your Family Sick? Check Into Mold Removal Now.”

Mold FAQ: What Should I Know About Mold in my Home?

mold removal

Mold spores are pretty much unavoidable. You may not be able to see them, but mold spores are in the air we breathe and most likely somewhere in your home. That may or may not become a larger issue for you and your family. If you don’t know much about mold, you’re not alone. Read on to learn the answers to the most frequently asked questions from homeowners about mold in their homes and what they should do about it. Continue reading “Mold FAQ: What Should I Know About Mold in my Home?”

Mold facts from the experts

Mold. That discolored, fuzzy-looking fungus that lives both inside and out, and spreads quickly in humidity. While some molds can be beneficial to the environment, when it comes to personal property, mold can be a real pest.
Yes, we said a four-letter word that no business or homeowner ever wants to hear, and unfortunately, we weren’t referring to pest. Mold causes several issues, including property damage and sickness if not treated immediately.  Even worse, once mold has made its new home, it can become difficult to treat. But, there is hope, and Hays+Sons can get your home or business back to life – without further damage or stress.

What causes mold?

Black MoldMold usually forms in warm, dark spaces, resulting from appliance and pipe leaks, or even a spill that goes untouched.  If left untreated, the potential for mold to grow and spread is likely. According to the Centers for Disease Control, mold can spread within 72 hours following a leak. Therefore, it’s important to call a professional and immediately address the problem. Hays+Sons employs experts who carry the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and are trained in mold remediation. Together with a third party sampling company, these experts will conduct a thorough and meticulous removal process. It’s our business, and we’re all about working with you to reduce the stress that often comes when disaster strikes. This is our approach.

Time for “dry” cleaning

When leaks are sprung, time is of the essence, and drying the area quickly is critical to stop the growth and spread of mold.  
“In our experience, we have learned that people sometimes assume everything is fine if the area looks dry. But, just as time is important in addressing mold, it also can take weeks for an area to completely dry,” says Booby Slaymon, a Hays+Sons project and mold manager. “This creates moisture behind walls, baseboards or in the carpet — and it’s a favorable environment for mold.”
Before every job, we inspect the area, and recommend the best course of action. Following approval from you and your insurance company, we use HEPA vacs, fans and dehumidifiers to restore order and return your property to pristine shape.  To do this, we will employ the help of a HEPA filtration system on every job because it is a means of containing and preventing cross-contamination.
Along with establishing filtration, our experts will establish critical barriers and calculate the number of needed air changes per hour.
“We will always have at least four per hour,” says Slaymon. And following every job, we will recommend that customers have their air ducts cleaned and maintained by a licensed professional.”

What you should know

Mold is not only damaging to property, but if ignored, it can be hazardous to your health.  Specifically, black mold or “toxic mold,” which is visible by its dark color, can wreak havoc not only in homes and businesses, but it could also be what’s making you sick. If you’ve had recent property damage and are now experiencing symptoms, it could be a sign of black mold. Do not assume this will leave by doing nothing. Likewise, if you are pregnant, a senior citizen or have an immune-suppressive condition, call us, your doctor, and be mold-aware with these ten facts from the U.S. Environmental Protection Agency.   
It goes without saying – mold, and its effects on homes and businesses are devastating. While we hope you never have to deal with it, if and when disaster strikes and mold follows, we’ll be ready to help 24/7 – and we won’t be offended if you say that four-letter word.