How Does the Residential Restoration Process Work?

When the unexpected strikes your home, here’s what you can expect from a trusted residential restoration company. 

Severe winter weather causes damage to your roof. A fire breaks out in your kitchen. Your basement or crawl space floods from heavy rain. A frozen pipe bursts and causes water damage to your ceiling. No one wants to think about these things, but they do happen. If they happen to you, the fastest way back to normalcy and peace of mind is knowing what you should do and what will happen throughout the restoration process. When storm, fire or water damage happens in your home, the first thing you need to do is contact a trusted residential restoration company near you. 

Once you’ve chosen a quality residential restoration company, here’s how the Residential restoration processestimation and restoration process works. 

  1. Estimator appointment. A customer service representative will set an appointment for an estimator to come and assess the damage. If you leave a message, you should expect a return call the same day. 

*Note: If the damage has made your home unlivable or unsafe for your family (for example, a tree has fallen and caused a hole in your roof,) your residential restoration company may be able to provide a temporary fix, such as putting plastic over your roof or providing emergency board-up service, until your restoration project has been approved by your insurer.

  1. Estimator visit. An estimator will come to your home at the appointed time. He or she will assess and document the damage to both the structure and contents of your home, taking photos and notes, and creating sketches of areas and/or rooms affected. 
  2. Written estimate. Your estimator will write an estimate for your restoration project, detailing the scope of work involved, and submit it to your insurance company. This should happen within a week or less from the date of your appointment.  
  3. Insurance approval. Your insurance adjuster will review the written estimate and either approve it or request additional information. They should reply within 24-72 hours. Until they approve the estimate, no work can begin. Your estimator will follow up with the insurance company, but you can also contact your insurance agent if your adjuster does not respond promptly.
  4. Repair authorization. Once your estimate has been approved by your insurance company, your estimator will send you a repair authorization form (also known as a structural repair agreement). As soon as you sign this form, your restoration work can be scheduled. 
  5. Dedicated project manager. You will be assigned a dedicated project manager who will become your primary point of contact and guide your restoration project through to completion. You should receive a call from him or her 24-48 hours after you’ve signed your repair authorization form to set up a pre-construction meeting. 
  6. Pre-construction meeting. Your project manager will come to your home and review the estimate and scope of work with you. 

Residential restoration process*Note: At this time, if there is work you would like to have done that’s outside of the scope of the insurance repair, you can ask your project manager to provide you with a quote for that work as well. This work will be billed to you separately, outside of your insurance claim.  

  1. Project timeline. Your project manager will now create a timeline for your restoration work, schedule the various members of the restoration team and give you an estimated start and completion date.
  2. Restoration work begins. Your restoration company’s team of licensed, bonded and fully insured restoration specialists will begin the process of getting your home back to normal. Throughout the process, your project manager will be in communication with you to let you know what’s happening next and answer any questions you might have. 
  3. Final walk-through. Once the restoration work is completed, your project manager will conduct a final walk-through with you. If any issues arise, the project manager will create a punch list and schedule the finishing touches to be completed. 
  4. Authorization of completion. Once your home is restored to its original (or better!) condition, you will sign an authorization of completion that the restoration work has been completed to your satisfaction. Now, it’s time to put all the stress of this unexpected event behind you! 

Getting you back to normal, ASAP. 

Hopefully, you’ll never need  restoration service in your home. But if you do, look for an experienced residential restoration company that understands  how distressing and disruptive unexpected damage to your home can be. Their singular focus should be getting things back to normal for you as quickly as possible with efficient and top-quality restoration service. 

 

About Hays + Sons

For more than 35 years, Hays + Sons has been the property restoration company that families, businesses and schools trust. We’re committed to helping you  be prepared when the unexpected strikes, and whether you need help with water damage restoration, mold remediation, fire damage restoration, storm damage restoration, contents restoration or emergency board-up service, Hays + Sons has the capacity and expertise to get you back to normal ASAP. 

 

The compassionate, experienced and trusted restoration experts at Hays + Sons are just a phone call away, 24 hours a day, 7 days a week, 365 days a year. With offices throughout the Midwest in Fort Wayne, Crown Point, Indianapolis, Columbus, Muncie and Lafayette as well as Cincinnati, Ohio, there’s a Hays + Sons near you. 

It’s National Water Quality Month; Avoid Unhealthy Water in Your Home

In the US, we don’t often think about water quality until a water catastrophe occurs, and since August is National Water Quality month, we figured it’s a great time to talk about preventing water catastrophes in your home. Flooded basements and burst pipes can expose your family to unhealthy gray and black water and cause you to need the services of a water restoration company. Here’s a list of things you can do in the month of August to ensure that your pipes are in tip-top shape all year long.

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Securing Your Home with Board-Up Service after a Storm

The spring and summer storm season is upon us, and sometimes those storms can be pretty tough to weather. If a warm weather storm leaves your property exposed to the elements, subject to vandalism, or structurally insecure, you’ll need to have a plan to ensure your family’s safety and security as soon as possible. The best advice for weathering a storm is to be prepared and know what you will do ahead of time. Here are some tips to help you return back normalcy in the aftermath of a storm that results in the need for board-up service, roof repair and storm damage restoration.

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Avoiding Summer Garage Fires That Require Fire & Smoke Repair

How’s your garage looking? Spotless, with a place for everything and everything in its place? If you’re like most of us, the answer to that question is no. Our garages are catch-alls for everything we have nowhere else to put. It’s important though, especially as the summer starts to heat up, that we take stock of what’s out there and what could potentially cause problems, such as a garage fire that could result in fire and smoke damage requiring the help of a fire restoration company.

According to FEMA, there are 6,600 garage fires resulting in 30 deaths, 400 injuries and $457 million in property fire damage requiring fire restoration every year. The number one cause of garage fires is electrical malfunction, such as shorts in damaged wires or overloaded outlets and extension cords, so take a tour of your garage and eliminate these obvious fire hazards. But what about the other causes of fire and smoke damage? Let’s take a look at some other tips and tricks to avoid garage fires that might result in a need to call a fire restoration company, and keep your home and family safe all summer, and for the rest of the year too.

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Preventing Fire Damage during Grilling Season

Ah… grilling season is finally here! Food from the grill is the ultimate summer treat. Whether it’s burgers, chicken or good old fashioned hot dogs, everything tastes better when it comes from the grill. It’s important to remember grilling safety tips though, to keep your family safe and avoid burns or fire damage to your home.

According to the National Fire Protection Association (NFPA), there are generally around 9,000 home grill fires per year, resulting in $118 million in property damage that requires fire damage restoration. Keep your home and family safe by following these safety tips:

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Preventing Storm Damage in the Spring Storm Season

Spring in the midwest means a lot of things–daffodils, robins and gentle spring showers. But those spring showers aren’t always so gentle. Spring is also a time for storm preparedness. Taking the time now to make a plan for weathering those storms can save you a lot of headaches down the road. Here’s a list of things you can do to reduce both physical storm damage and the emotional distress that a major storm can bring.

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Flooded Basement? Look Outside to Avoid Problems Inside.

Landscaping to avoid a flooded basement
Spring is around the corner, and those notorious spring showers are a sure bet. One great way to make sure they don’t end up as a puddle–or a river, or a lake–of water inside is to take a proactive approach outside. There are several landscaping tips and tricks that can help prevent water damage and a flooded basement in spite of what Mother Nature has in store for us.

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Ice Dam Damage From Winter Weather

Ice and icicles are a part of winter, and they can be beautiful as they catch the sun or create interesting formations. However, winter weather damage from snow and ice accumulating on your roof or hanging off your gutters and eaves is downright dangerous and can cause major damage to your roof. Winter storm damage can even result in leaks coming into your home, through ceilings, walls and insulation.
In order to avert disaster, it’s important to know how winter weather and storms can damage your home. Snow and ice that build up on the eaves of your home cause a barrier between the warmth of the interior of your home and the cold air around it. This causes the insulated snow between the layers to melt, and that water flows down to your eaves and gutters where it freezes again, forming ice dams.
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Add Your Holiday Purchases to Your Homeowner’s Insurance

We’re well into the new year and the holidays are a pleasant memory. Hopefully, Santa brought your family everything they asked for. The big question now is, are all of those new toys, jewelry and electronics covered by your current homeowners’ insurance policy? Your policy should include personal property coverage for everything inside your four walls. Valuables such as jewelry, artwork and musical instruments should be listed on separate line items, on a document called a personal property schedule.

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Furnace Maintenance: Don’t Take Your Furnace For Granted

Winter has us firmly in its grip now and the new year is off to a frigid start. Unless we can escape to warmer climes, bundling up and dreaming of spring are our only options. With the thermometer plunging to record lows, it’s certainly no time to take your furnace for granted, and furnace maintenance is key. 
It’s easy to forget about your furnace as it chugs away in the dark corners of your basement. Continue reading “Furnace Maintenance: Don’t Take Your Furnace For Granted”