How Does the Residential Restoration Process Work?

When the unexpected strikes your home, here’s what you can expect from a trusted residential restoration company. 

Severe winter weather causes damage to your roof. A fire breaks out in your kitchen. Your basement or crawl space floods from heavy rain. A frozen pipe bursts and causes water damage to your ceiling. No one wants to think about these things, but they do happen. If they happen to you, the fastest way back to normalcy and peace of mind is knowing what you should do and what will happen throughout the restoration process. When storm, fire or water damage happens in your home, the first thing you need to do is contact a trusted residential restoration company near you. 

Once you’ve chosen a quality residential restoration company, here’s how the Residential restoration processestimation and restoration process works. 

  1. Estimator appointment. A customer service representative will set an appointment for an estimator to come and assess the damage. If you leave a message, you should expect a return call the same day. 

*Note: If the damage has made your home unlivable or unsafe for your family (for example, a tree has fallen and caused a hole in your roof,) your residential restoration company may be able to provide a temporary fix, such as putting plastic over your roof or providing emergency board-up service, until your restoration project has been approved by your insurer.

  1. Estimator visit. An estimator will come to your home at the appointed time. He or she will assess and document the damage to both the structure and contents of your home, taking photos and notes, and creating sketches of areas and/or rooms affected. 
  2. Written estimate. Your estimator will write an estimate for your restoration project, detailing the scope of work involved, and submit it to your insurance company. This should happen within a week or less from the date of your appointment.  
  3. Insurance approval. Your insurance adjuster will review the written estimate and either approve it or request additional information. They should reply within 24-72 hours. Until they approve the estimate, no work can begin. Your estimator will follow up with the insurance company, but you can also contact your insurance agent if your adjuster does not respond promptly.
  4. Repair authorization. Once your estimate has been approved by your insurance company, your estimator will send you a repair authorization form (also known as a structural repair agreement). As soon as you sign this form, your restoration work can be scheduled. 
  5. Dedicated project manager. You will be assigned a dedicated project manager who will become your primary point of contact and guide your restoration project through to completion. You should receive a call from him or her 24-48 hours after you’ve signed your repair authorization form to set up a pre-construction meeting. 
  6. Pre-construction meeting. Your project manager will come to your home and review the estimate and scope of work with you. 

Residential restoration process*Note: At this time, if there is work you would like to have done that’s outside of the scope of the insurance repair, you can ask your project manager to provide you with a quote for that work as well. This work will be billed to you separately, outside of your insurance claim.  

  1. Project timeline. Your project manager will now create a timeline for your restoration work, schedule the various members of the restoration team and give you an estimated start and completion date.
  2. Restoration work begins. Your restoration company’s team of licensed, bonded and fully insured restoration specialists will begin the process of getting your home back to normal. Throughout the process, your project manager will be in communication with you to let you know what’s happening next and answer any questions you might have. 
  3. Final walk-through. Once the restoration work is completed, your project manager will conduct a final walk-through with you. If any issues arise, the project manager will create a punch list and schedule the finishing touches to be completed. 
  4. Authorization of completion. Once your home is restored to its original (or better!) condition, you will sign an authorization of completion that the restoration work has been completed to your satisfaction. Now, it’s time to put all the stress of this unexpected event behind you! 

Getting you back to normal, ASAP. 

Hopefully, you’ll never need  restoration service in your home. But if you do, look for an experienced residential restoration company that understands  how distressing and disruptive unexpected damage to your home can be. Their singular focus should be getting things back to normal for you as quickly as possible with efficient and top-quality restoration service. 

 

About Hays + Sons

For more than 35 years, Hays + Sons has been the property restoration company that families, businesses and schools trust. We’re committed to helping you  be prepared when the unexpected strikes, and whether you need help with water damage restoration, mold remediation, fire damage restoration, storm damage restoration, contents restoration or emergency board-up service, Hays + Sons has the capacity and expertise to get you back to normal ASAP. 

 

The compassionate, experienced and trusted restoration experts at Hays + Sons are just a phone call away, 24 hours a day, 7 days a week, 365 days a year. With offices throughout the Midwest in Fort Wayne, Crown Point, Indianapolis, Columbus, Muncie and Lafayette as well as Cincinnati, Ohio, there’s a Hays + Sons near you. 

5 Common Mistakes Homeowners Make When Their Basement Floods

flooded basementWhat NOT to do About a Flooded Basement

Amidst the craze of activities and obligations this time of year, the last thing you need is a few inches (or feet!) of water setting up camp in your basement. Many homeowners look for an easy fix to the problem so that they can get on with their day. However, quick fixes don’t mean that they are handling the situation safely. Flooded basements require time and calculated effort to restore. So, while you may not be an expert in water damage clean-up, you can still make the situation easier by avoiding these common mistakes that homeowners make in the event of a flooded basement. Continue reading “5 Common Mistakes Homeowners Make When Their Basement Floods”

My Crawl Space is Flooded; Now What?

With all these spring rains, are you smelling a mysterious musty odor when you walk in your house? If you can’t find the source of the water anywhere in your house, here’s a tip: check the crawl space. They’re notorious for attracting and holding moisture, especially if they don’t have adequate drainage or a ventilation system. Strong, damaging storms with heavy rain can cause water to come into the crawl space. Water in your crawl space can also be the result of a plumbing malfunction. No matter how it got in there, getting it out can be tricky, but it’s crucial to dry out your crawl space to prevent potential mold growth, pest infestations, or water damage to your HVAC system or your home’s foundation. If your house has a flooded crawl space, here’s what you need to do. Continue reading “My Crawl Space is Flooded; Now What?”

Flooded Basement? Look Outside to Avoid Problems Inside.

Landscaping to avoid a flooded basement
Spring is around the corner, and those notorious spring showers are a sure bet. One great way to make sure they don’t end up as a puddle–or a river, or a lake–of water inside is to take a proactive approach outside. There are several landscaping tips and tricks that can help prevent water damage and a flooded basement in spite of what Mother Nature has in store for us.

Continue reading “Flooded Basement? Look Outside to Avoid Problems Inside.”

Furnace Maintenance: Don’t Take Your Furnace For Granted

Winter has us firmly in its grip now and the new year is off to a frigid start. Unless we can escape to warmer climes, bundling up and dreaming of spring are our only options. With the thermometer plunging to record lows, it’s certainly no time to take your furnace for granted, and furnace maintenance is key. 
It’s easy to forget about your furnace as it chugs away in the dark corners of your basement. Continue reading “Furnace Maintenance: Don’t Take Your Furnace For Granted”

My Basement Flooded… Now What?

With unpredictable winter weather ahead, the opportunities for water-related disasters are plenty– pipes can freeze and burst, rain and melting snow can raise groundwater levels, sewers can back up, or tiny cracks in your foundation can allow water to seep through the walls as the snow builds up along the side of your house. Continue reading “My Basement Flooded… Now What?”

Safety Tips for Flooded Basement Cleanup

We know you don’t want to think about or deal with the hassle of water damage from a flooded basement. Unfortunately, there is a chance that your basement could flood during the rainy season. A flooded basement is undoubtedly aggravating and inconvenient.
If you have to do flooded basement cleanup, we want to make sure that you are cleaning up the mess in a safe manner. Don’t make these common flooded basement cleanup mistakes! Here are four steps and several tips to help you keep your family safe and get back to normal. Continue reading “Safety Tips for Flooded Basement Cleanup”

Flooded Basement? 4 steps to keeping your family safe

When dealing with a flooded basement the Hays + Sons team is here for you. There are 4 steps you can take to keep your family safe and minimize personal property loss. We have developed these 4 steps over the last 30 years helping families like yours get their lives back to normal as quickly as possible. No one can make the flood unhappen, but we can help you retain as much normalcy as possible. Continue reading “Flooded Basement? 4 steps to keeping your family safe”

What in the world is that in our gym?

image-32Street shoes on a gym floor are bad enough, but water on a gym floor is even worse. When a water disaster hit this facility, Hays + Sons came to the rescue.  We first got rid of the surface water and then set up our specialized equipment to dry the floor out completely and efficiently before this beautiful wood gym could start to warp from the moisture.
Tenting the floor with plastic creates a drying chamber that cuts drying time down significantly. The two dehumidifiers create a push/pull setup so that they’re only processing the air in the tented area and not the whole gym.
Our certified and trained team of water restoration experts will have the basketball team back on the court in no time. Our water damage restoration services are available at any of our locations in Indianapolis, Cincinnati, Muncie, Crown Point, Fort Wayne, Lafayette, & Columbus. Hays + Sons, we do water restoration right.