When dealing with a flooded basement the Hays + Sons team is here for you. There are 4 steps you can take to keep your family safe and minimize personal property loss. We have developed these 4 steps over the last 30 years helping families like yours get their lives back to normal as quickly as possible. No one can make the flood unhappen, but we can help you retain as much normalcy as possible.
STEP 1: SECURE THE AREA AND YOUR FAMILY
It may be cliché but water and electricity make a deadly combination. Immediately after you discover a flooded basement shut off the electricity to the affected area. Once the electricity is off carefully, unplug and move any electrical devices above the water line. Even if the device isn’t running the water can quickly ruin the electronics.
An extra part of this step is thinking about your family. The water mitigation team will be moving items in and out of the basement and possibly turning off the power to the entire house during this process. Because of this, many clients find it easier to get any small children out of the house. This situation is always stressful for the adults involved but can also be a major experience for children. Hays + Sons keeps your family’s stress level in mind and will work to make the process as pain-free as possible.
STEP 2: CALL THE PROFESSIONALS
You can take steps on your own to recover from a flooded basement or any other disaster. At some point, you are going to need the professionals. Calling your insurance agent is the best place to start. Calling your insurance agent is a crucial step that some people forget. In a moment of panic, some people assume they are covered for water mitigation. This assumption can cost you in the long run if a restoration company starts work that isn’t a part of your coverage leaving you to pay the bill. Your insurance agent will be able to walk you through your coverage and what questions you need to ask the restoration company you choose. That restoration company should be your next call.
At Hays +Sons we have a 24/7 emergency line for any disaster. Just give us a call at 800-536-4056 and we will dispatch a trained professional to your home to start the recovery process. Water mitigation requires highly specialized processes and procedures to minimize both short- and long-term damage. Our dedicated water team has extensive experience in water mitigation and restoration. These specialists are certified and receive ongoing training to maintain a current, effective approach to be a trusted partner to you. Continual training is a priority for our company and it ensures that our team of specialists is always equipped with the latest tools and techniques.
STEP 3: REMOVE PERSONAL PROPERTY
While the water mitigation team is on the way to your location you can start protected your personal property from permanent damage. First, move anything you can that is in standing water. These items are the most likely to incur damage that will cause you to have to throw them away. Not all is lost though, the Hays + Sons personal property restoration team is able to save more than most people realize.
From your child’s favorite stuffed animal to the couch you use for family movie night, we can restore your personal property. Our Indianapolis facility is run by trained professionals who have restored personal property for 100s of clients going through our water mitigation process. They inventory all of your items at your home then transport them to our dedicated Indianapolis facility. Using cutting-edge technology they dry and clean items affected by the rising water. Your property will be run through an ozone machine to remove odors and lingering mold. Then it will be stored in a climate controlled facility while your basement is restored.
STEP 4: RELAX
At this point, the water mitigation team should be on site removing any standing water. Their focus will be on preventing short term and long term damage to your home. The two biggest worries are structural damage and mold. Hays + Sons will apply our expertise in these areas to keep you safe in the long run. We will work with your insurance agent to make sure they are aware of the extent of the damage. So it is time for you to focus on the important things in life like spending time with your family.
Hays + Sons are your disaster recovery professionals. We exist to help people put their homes and lives back together after a disaster. You can count on us to manage all aspects of the emergency response, cleaning, and restoration of your home.We bring calmness and efficiency to chaotic times.