It was two days before Christmas, and Media Fuel Principal Jeff Kivett was looking forward to spending some much-needed downtime with his family – or so he thought.
As the day progressed and Jeff was enjoying a relaxing day preparing for the holiday, he got a call from the alarm company that no business owner ever wants to take.
A vehicle had crashed head-on into the front of his building, shattering the façade. So much for a happy holiday.
“I panicked,” Jeff said. “I remember thinking, ‘I am so glad nobody was inside at the time, but I literally have no idea what to do now.”
But, he did. He immediately called his insurance agent to file a property damage claim. The agent had been taking care of Jeff and his business for years, and he wasn’t about to stop.
“When I spoke to my agent and told him what happened, he said, ‘Jeff, relax. I got this, and you’re going to be fine.”
Truer words were never spoken. Jeff was immediately referred to Hays + Sons, and shortly after the insurance company approving the claim, Hays + Sons was dispatched to Media Fuel to begin the commercial restoration process. It didn’t have to wait until after the holiday. Hays + Sons is available 24/7, and this time was no different.
So, imagine the same scenario happens to you, but you’re not as fortunate to have someone refer you to the right restoration company. What should you know and expect when selecting a restoration company? Having been through the commercial restoration process, we asked Jeff to identify four key elements that all business owners should consider when working with a restoration company. Here’s what he had to say.
The Four key elements to consider when selecting a restoration company
Element One: Responsiveness
One of the main reasons Jeff had faith was because commercial restoration companies are available 24/7, and they respond quickly. Disasters often strike at the most inopportune times and therefore, it’s important that a business owner knows that the restoration company will be accessible. In fact, if they respond relatively quickly, it can speak volumes about how that restoration company is going to work with you throughout the process.
Element Two: Speed
When catastrophes happen, they can halt business operations. An excellent restoration company realizes that lost time equates to decreased revenue. Successful restoration companies know what it means to get the job done on time. But, the best restoration companies don’t just move fast, which brings us to the third element you should consider.
Element Three: Accuracy
Any good restoration company is going to assess the damage and develop a scope of work and timeline, so you know what is going to happen next and when. Clarity ensures that the company you’re working with is going to deliver on what they promised. This simple element reduces stress in what may be one of the most trying times of your life. You’ll know you’ve chosen the right restoration company when your scope of work is clearly detailed and accurately completed, using the right materials that meet or exceed industry standards.
Element Four: Quality
Although this is the fourth key element of selecting a commercial restoration company, it leads to the first question you should ask. Will the company stand behind the work they have done?
Quality can be a relative term, and you need to make sure that your expectations are in line with the company you select. If at any point during the restoration you’re getting the sense that the firm you’re working with isn’t providing superior workmanship and outstanding customer service, you need to halt progress and realign expectations.
So there you have it. The four key elements to look for when considering a commercial restoration company. So you might be wondering how Jeff’s story ended. Here’s what he had to say:
“Thanks to Hays + Sons and the work they did, my building looks great, and my team and I can continue to make our clients shine.”