So you have experienced an unfortunate disaster to your home, and you now have a temporary fix to the problem. Right now, you are probably confused about what will happen next. Unpredictable disasters are stressful to deal with, so it can be difficult to understand the whole process completely.
To ease your mind and help your confusion we want to explain what happens after you take the step to protect your home from further damage. We want to work with you to get your home back to normal as quickly as possible, and that is why it is important that you understand and know what to expect.
The first thing that is going to happen to begin the restoration process is a customer service representative from Hays + Sons will contact you to set up an appointment for an estimator to visit your home. The estimator will come to your home and treat your situation with the handle and care that it deserves. This person will be diligent and answer all your questions to be sure you know how exactly the situation will be treated. They will document all the damage and use this information for our estimating pricing program. Our estimating pricing program is the same way insurance companies price their information. This will ensure you that our estimates will be covered by your insurance company.
We want to make sure that you are getting the most use out of your coverage. For that reason, we will take the time to meet with your claims adjuster to be sure everyone is on the same page, and there are no surprises. We will be in full communication with your insurance company and the adjuster to reach an agreement on the price of the work that needs to be done. Once we have a structural repair agreement, one of our experienced project managers will take over and communicate everything that will happen and when exactly it will be happening.
The most important thing to us throughout this whole process is knowing that we are communicating to you clearly and concisely. Communication is a crucial component of our team completing restoration projects the right way. When you work with Hays + Sons, you can be sure that your life will return back to normal before you know it. If you ever need us, we are just a phone call away. If you are looking for more information about our estimator process, you can watch a video about the process here.