Contents Restoration


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After storm damage or a fire, flood or other disaster, securing the property is a homeowner’s number one priority. However, after a home has been secured with board-up, property owners must then assess a wide array of damaged personal items. Some may be cheaper to replace than to restore. Some may be priceless. Find out more about personal property restoration here.

What is contents restoration?

Contents restoration is the process of restoring valued items in a home or business that have been damaged in a fire, flood or other unexpected event. After a disaster, particularly a fire, it’s easy to assume that everything is lost, but more personal possessions can be saved than most people think.

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See an animated version of the process.

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What can be saved?

Quite a bit. State-of-the-art cleaning machinery coupled with the skills of contents restoration experts can restore items that may appear ruined at first glance. Every disaster is different, so it’s impossible to guarantee that every damaged item can be saved, but many personal items can actually be restored to original condition. Maintain a home inventory list and keep it up to date throughout the year. This will help you account for lost and damaged possessions and facilitate the contents restoration process. You should also keep important documents and insurance policies in a fire and waterproof safe.

  • Photos and Artwork. Photos, posters and other pieces of artwork are often irreplaceable. Skilled contents restoration experts can hand-clean these items to return them to their original condition.
  • Furniture and Upholstery. Replacing your favorite chair is hard. Replacing an entire household of furniture is downright overwhelming. Many pieces of furniture that have fire and smoke damage, whether they’re antiques or more modern pieces, can be restored.
  • Clothing, Linens and Bedding. Even if household soft goods have not been damaged by a fire, they’ll most likely retain odors from smoke, and they may also be harboring mold. Simply washing them will not remediate the damage. They’ll need to be deep-cleaned and deodorized with specialized personal property restoration equipment.
  • Electronics. The loss of an electronic device, like a laptop, tablet or cell phone, can be devastating, and water damage is particularly difficult to remediate with electronics. However, it’s sometimes (not always) possible to restore data and functionality if the devices are properly dried and reassembled.
  • Toys. The loss of a child’s cherished toy or stuffed animal can add immeasurable distress to an already stressful situation. Through proper contents restoration and mold remediation techniques, some of these items might be saved.
  • Jewelry, Heirlooms and Collectibles. These types of items often have value to you well beyond the cost to replace them. A skilled and experienced personal property restoration expert can often restore these items to their original condition.
  • Dishes and Other Household Items. While these items might not have sentimental value, the time and money it would cost to replace all of them makes it worthwhile to let a contents restoration expert restore anything that can possibly be saved.

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What is the contents restoration process?

  1. A contents restoration specialist will meet with the homeowner to identify and prioritize the items that he or she wants to have restored, and the estimation process for the restoration will begin.
  2. Each piece of personal property is inventoried and barcoded to keep track of it during cleaning and storage.
  3. Items are wrapped, packed and taken to the contents restoration facility.
  4. At the facility, items are sorted as to how they will be cleaned.
  5. Ultrasonic technology is typically used to remove microscopic particles of soot and other debris.
  6. Items that are too delicate for the ultrasonic cleaning machines are hand-cleaned.
  7. Ozone generators remove odors and any mold that may still be present at the molecular level.
  8. After cleaning, the contents are stored in a climate-controlled environment until they can be returned to their owner.

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360 Tour of our Contents Restoration Facility

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