For more than 35 years in the business, we’ve built our reputation on one thing—the customer. To ensure we’re doing everything for our customers, we use a third party to assess their satis- faction, which helps us to constantly improve. We understand the emotional turmoil, stress, and frustration that accompany times of crisis, and we at Hays + Sons pride ourselves on being there to help.
You can rest easy knowing that Hays + Sons will return you to a normal life quickly and with as little pain as possible. Whether you’re a home owner, business owner, or property manager, we follow these steps:
1. Emergency Response
A Service Assurance Manager will gather your information and take immediate action to make sure you are safe and your home or business is protected, 24 hours a day, 365 days a year. We help you get the situation under control.
Once the immediate danger is under control, our quick response team will assess the situation and outline the scope of work needed to restore your property and/or possessions to its pre-damaged state.
We understand that time is of the essence, and you want things back the way they were as quickly as possible. Utilizing state-of-the-art estimating technologies, we get you an accurate and concise estimate right away.
4. Construction & Restoration
Once the estimate is approved, we begin the real work of restoring your property, your possessions and your life. Whether we are charged to reconstruct a multi-million dollar business complex or restoring your grandmother’s antique rocking chair, we maintain the highest standards of quality and workmanship.